Glamourtress Reviews

THIS COMPANY IS SENDING OUT PRIORITY BOXES WITHOUT PAYING FOR THEM. THE CUSTOMER HAS TO PAY FOR THEM. THEY'RE SCAMMING BECAUSE THEY'RE FILING FOR BANKRUPTCY....TRIFLING ASSHOLES!!!

I picked the priciest shipping option since I really needed my stuff fast. Over a week past the promised date, they shipped my order to some central location and told me to pick it up. There were a bunch of info mix-ups after that, and it seems like my order got sent back. I've sent multiple emails since then, but no one has helped me out. When they do reply, they just keep asking for my details without fixing anything. Now, they’ve gone completely silent. This all went down more than a year ago. I feel like I’ve been scammed.

Glamourtress is just a bad online hair shop. I placed an order for multiple items, but they sent me the wrong stuff and I only got part of what I ordered. They said they would refund me for the items they didn’t ship, but I never saw that money come back. This store just takes your cash and doesn’t deliver the products you paid for.

After getting my order, I tried reaching out to customer service multiple times to initiate a return, but my calls kept getting cut off after just a few rings. I also shot off a bunch of emails, but got no reply, which leaves me feeling like I'm stuck with something I really don’t want.

Honestly, this site doesn’t even deserve a single star and ought to be SHUT DOWN FOR GOOD!

I ordered five pairs of lashes, but they sent me five pairs that were totally wrong. I haven't received any response from them, and I still don't have the right product.

I used to rely on this website for budget-friendly wigs, but I just got a wig in the wrong shade, even though the tag was correct. It feels like they’re trying to pull a fast one on me. When I tried to send it back, I found out their return policy is a real headache. Not only do you have to pay for shipping, but there's also a hefty restocking fee that starts at 20% and can climb to 50% for no clear reason. Plus, you gotta let them know about the return within a specific timeframe via email, and if they miss your message, you’re totally out of luck. This feels like a scam, no doubt about it.

Edit: I filled out their contact form to ask about my order, but I got a bounce-back message saying it was undeliverable. So how are they supposed to get any return requests? Here’s the error email with the changed address below:

This is the mail system at host ----

I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can delete your own text from the attached returned message.

I used to rely on this website for budget-friendly wigs, but I just got a wig in the wrong shade, even though the tag was correct. Feels like they’re trying to trick me! When I attempted to return it, I found out their return policy is a real headache. Not only do you have to pay for shipping, but there’s also a minimum 20% restocking fee, which can even jump to 50% for no clear reason. Plus, you gotta let them know about the return via email within a specific timeframe, or you’re just outta luck. This is a total rip-off with a big dollar sign attached.

Edit: I got an undeliverable email response after reaching out through their contact page about this order. So, how are they supposed to get any messages regarding returns? I’ve attached a screenshot of the email.

Glamourtress offers fair prices on wigs, but their inventory situation is pretty lacking. A lot of items still show up as available on the site, but when you click on them, you find out they’re actually sold out in every shade. Trying to reach customer service is a total waste of time. At this stage, they don’t even bother to reply to my emails. Customer support ought to express gratitude towards returning customers who want to spend their hard-earned cash. I've dropped several hundred, if not thousands, and I can’t even get a phone call or a response. Right now, I wouldn’t suggest shopping here.

Seriously, do NOT buy from this place! I’m telling you, I ordered some hair two weeks back and it still hasn’t shown up. I even shelled out an extra $30 for quicker shipping. Can you believe that?! I swear they won’t be getting any more of my money; this is just terrible for business!

I’m definitely sticking with glamourtress for my orders. This company is fantastic to shop with, and so far, I haven’t run into any issues.

I ordered a couple of wigs from Glamourtress in a medium brown shade. When they arrived, they were actually jet black, and there was no return shipping label included. I reached out to them to start the return process for a refund. They claimed that the right color was sent. I lodged a complaint with the BBB and expressed my frustration with the items I got. At first, they acted like they didn’t know what I was talking about, but eventually, they said they had no plans to issue a refund. Not only did they misrepresent the color of the product, but the absence of a return shipping label clearly indicates a no refund or return policy. Sadly, this whole ordeal taught me a hard lesson. I’ve decided to steer clear of buying anything from beauty supply stores, whether in person or online. They’re nothing but deceivers and swindlers.

Glamourtress operates as an Asian company and hasn't really embraced the American way of doing business. They don’t do returns, exchanges, or refunds. Their integrity is questionable, the quality of their products leaves much to be desired, and customer satisfaction seems to be a foreign concept. They clearly don’t care about repeat customers.

I ordered two medium brown wigs, but what I got were jet black ones in both styles. When I reached out to them to fix the mix-up, they acted like they didn’t get what I was saying. I even contacted the BBB, and after four long months, they flat out refused to make it right. Because of this whole ordeal, I’ve decided to steer clear of all Asian hair and beauty supply shops.

I bought something back in January, they took my cash, but the product never showed up, and I’m still waiting on my refund. I’ve emailed them a bunch of times and called, but no one gets back to me. This company has really gone downhill!

This business took my cash. I never got my items, and nobody reached out to me after they failed to find my order. It's such a letdown. I dropped over 100 bucks with this company.

Hey there,
I've given your business plenty of time to either locate my order, get it to me, or give me my money back, but none of that has happened. I’ve tried calling the customer support number on your site, but it just rings and no one picks up. I’ve sent you two emails, got one reply, but no follow-up since then, and it’s been over a week now. The lack of communication is just not okay. You’ve taken more than a hundred bucks from me, and I still don’t have my item, which feels like stealing.
Awful experience 😪